Privacy Policy - sunvaultenergy.co.za

🔒 Privacy Policy – SunVault Energy

At SunVault Energy, your privacy and the protection of your personal data are our top priorities. This Privacy Policy outlines how we collect, use, store, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, and all applicable South African and international privacy laws where relevant.

📥 1. Information We Collect

We may collect the following personal information when you engage with us:

Full name
Contact details (email address, phone number, physical address)
Company or business information (if applicable)
Billing and payment details
Identification documents (if required for verification or customs)
Purchase history and transaction records
Technical data such as IP address, browser/device type, and location data

🌐 2. How We Collect Your Information

We collect personal information through the following channels:

Orders or contact forms submitted via our website
Communication by phone, email, or WhatsApp
Product purchases or service requests
Newsletter or promotional sign-ups
Website cookies, analytics, and tracking tools

🎯 3. Purpose of Data Collection

We use your information to:

Process, fulfill, and deliver product orders
Provide responsive customer support and follow-up
Improve website functionality and product offerings
Send invoices, order confirmations, and delivery updates
Satisfy legal, regulatory, and tax obligations
Communicate promotions and product updates (only with your consent)

🔐 4. How We Protect Your Data

We employ the following security measures to protect your information:

SSL encryption across all website transactions
Secure cloud-based storage systems with backup protocols
Role-based access control and internal security policies
Active firewall and antivirus protection
Staff training in data protection and confidentiality

🤝 5. Sharing of Personal Information

We never sell or rent your personal information. We may share your data only with:

Logistics partners (e.g., The Courier Guy, DHL) for product delivery
Payment processors for secure transaction handling
Service providers (e.g., IT, email, CRM) under strict confidentiality agreements
Legal or regulatory bodies, only when legally required

All third parties are required to comply with POPIA and data protection best practices.

🧾 6. Your Rights Under POPIA

As a data subject, you have the right to:

📄 Access your personal information
✏️ Request correction or update of your data
❌ Object to how your information is processed
🗑️ Request deletion of your data (within legal or record-keeping limits)
📬 Opt out of marketing communications at any time

To exercise your rights, please contact us at:
📧 info@sunvaultenergy.co.za

🗃️ 7. Data Retention

We retain personal data only for the duration necessary to:

Fulfill orders
Meet financial and legal record-keeping requirements
Provide ongoing customer service

Once no longer needed, your data will be securely deleted, destroyed, or anonymized.

🍪 8. Cookies & Website Tracking

Our website uses cookies and similar technologies to:

Enhance your browsing experience
Analyze traffic and site usage
Personalize content and marketing (if applicable)

By continuing to use our website, you consent to the use of cookies. You can disable cookies in your browser settings at any time.

📆 9. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updates will be posted on this page with the effective date clearly stated.