Privacy Policy - sunvaultenergy.co.za

🔒 Privacy Policy

At Sun Vault Energy, your privacy and the protection of your personal data are our top priorities. This Privacy Policy outlines how we collect, use, store, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, and all applicable South African laws.

📥 1. Information We Collect

We may collect the following personal information when you engage with us:

Full name
Contact details (email address, phone number, physical address)
Company or business details (if applicable)
Billing and payment information
Identification documents (if required for verification)
Purchase history and transaction records
Technical data (IP address, browser/device type) from our website

🌐 2. How We Collect Your Information

Your information may be collected through:

Online orders or forms on our website
Direct communication via phone, email, or WhatsApp
Product purchases and service requests
Newsletter subscriptions and promotional sign-ups
Website cookies and analytics tools

🎯 3. Purpose of Collecting Your Information

We use your personal data to:

Process and deliver your orders
Provide responsive customer support
Improve our website and service offerings
Send order confirmations, invoices, and updates
Comply with legal and tax regulations
Share relevant promotions and updates (only with your consent)

🔐 4. How We Protect Your Data

Sun Vault Energy uses strong security measures to keep your information safe:

SSL encryption on all website transactions
Secure servers and cloud platforms for digital storage
Access controls and role-based data permissions
Firewalls and updated antivirus software
Staff trained in data privacy and confidentiality protocols

🤝 5. Sharing of Personal Information

We do not sell or rent your personal information.
We may share data only when necessary, and only with:

Delivery partners (e.g., The Courier Guy)
Payment processors
Compliance or legal authorities, if required
Service providers (e.g., IT support, email tools) working under confidentiality agreements

All third-party partners are required to follow POPIA and our data protection standards.

🧾 6. Your Rights Under POPIA

As a data subject, you have the right to:

📄 Access your personal information
✏️ Correct or update your data
❌ Object to how we process your information
🗑️ Request deletion of your personal data (within legal limits)
📬 Opt out of marketing communications at any time

To exercise these rights, contact us at:
📧 info@sunvaultenergy.co.za

🗃️ 7. Data Retention

We retain your information only for as long as necessary for:

Order fulfillment
Legal and financial recordkeeping
Customer service follow-up

Once no longer needed, data is securely deleted, destroyed, or anonymised.

🍪 8. Cookies & Website Tracking

Our website uses cookies and similar tools to enhance your experience and track usage analytics. You can adjust or disable cookies in your browser settings.

📆 9. Policy Updates

Sun Vault Energy may update this Privacy Policy when needed. All revisions will be posted on our website with the effective date clearly indicated.