🔁 Returns & Refund Policy

At Sun Vault Energy, customer satisfaction is at the core of our business. We are committed to delivering products that meet the highest quality standards. However, if for any reason you’re not fully satisfied with your purchase, you may return the item under the terms outlined below.

✅ Returns Eligibility

You may request a return within 14 calendar days from the date of delivery, provided the following conditions are met:

  • The product is unused, undamaged, and in its original packaging.
  • All original accessories, manuals, and documentation are included.
  • A valid proof of purchase (invoice or receipt) is provided.

📌 Returns that do not meet these conditions may be rejected or incur deductions.

🚫 Non-Returnable Items

The following products are not eligible for return:

  • Custom-built or specially configured systems
  • Items damaged due to misuse, negligence, or unauthorised installation
  • Items returned after the 14-day return period

📦 Return Process

  1. Contact Us
    Email: info@sunvaultenergy.co.za
    Phone: +27 78 287 9250
    Provide your order number and a brief reason for return.
  2. Return Authorisation
    If eligible, our support team will issue a Return Merchandise Authorization (RMA) and instructions for return.
  3. Courier Collection
    We will arrange for the item to be collected via The Courier Guy — at no cost to you.

💳 Refunds

Once we receive and inspect the returned item:

  • If approved, your refund will be processed within 5 business days.
  • Refunds will be issued to your original method of payment.
  • If the item is returned in a damaged or incomplete condition, a reasonable deduction may apply.

⚠️ Damaged or Defective Items

If your product arrives damaged or defective, please notify us within 48 hours of delivery.
We will offer a free replacement or a full refund if a replacement is not possible.

⚖️ Legal Compliance

Sun Vault Energy fully complies with the following South African consumer protection laws:

  • Consumer Protection Act, 2008 (Act No. 68 of 2008)
    Ensures your right to return goods under specific circumstances.
  • Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)
    Provides protection for online purchases, including cooling-off periods.
  • The Companies Act, 2008 (Act No. 71 of 2008)
    Upholds fair business conduct and consumer rights.

🌞 Our Commitment

At Sun Vault Energy, we believe in transparent, ethical business practices and always strive to treat our customers with integrity and fairness. Your trust means everything to us.