Shipping Policy - sunvaultenergy.co.za

🚚 Shipping & Delivery Policy – SunVault Energy

At SunVault Energy, we are committed to providing fast, reliable, and affordable solar energy solutions to customers across South Africa and select African countries. This Shipping Policy explains our order processing timelines, delivery procedures, and your rights as a customer.

⏱️ 1. Order Processing & Delivery Timeframes

Orders are typically processed within 0 to 24 hours of payment confirmation (excluding weekends and public holidays).
Once dispatched, delivery generally takes 3–4 working days within South Africa, depending on your location.
Orders placed after 6:00 PM will be processed the next business day.

📦 2. Delivery Partner & Tracking

We use The Courier Guy as our primary delivery partner for domestic shipping.
Once your order is shipped, you will receive an email or SMS with a tracking (waybill) number so you can follow your parcel in real-time.
For bulk or cross-border deliveries, we may use trusted logistics partners such as DHL, Aramex, or SkyNet.

💸 3. Shipping Costs

FREE standard delivery is offered on all orders within South Africa.
There are no hidden charges—the price you see at checkout is the final amount.
For deliveries outside South Africa, shipping fees may apply based on location and package size. Please contact us for a custom quote.

🌍 4. Delivery Coverage

We deliver to all provinces and major metropolitan areas in South Africa.
Remote or rural areas may require additional delivery time.
For African customers outside South Africa, shipping availability and timelines will be confirmed during order processing.

📧 5. Order Confirmation & Notifications

After placing your order, you will receive an email confirmation with your order number.
When your order is dispatched, you’ll receive a separate tracking notification with estimated delivery date.
If you do not receive tracking information within 48 hours, please contact us at:
📬 info@sunvaultenergy.co.za

🛑 6. Delivery Conditions

To ensure timely and secure delivery:

✅ Please provide accurate shipping information including contact number and delivery address.
👤 Ensure someone is available to receive and sign for the delivery.
🔁 If no one is available, The Courier Guy may attempt re-delivery or arrange pickup from the nearest depot.

📦❗ 7. Damaged or Incomplete Deliveries

If your parcel arrives damaged or incomplete, notify us within 48 hours of receiving the delivery:

Include photos of the packaging and product (if damaged)
Email your order number to: info@sunvaultenergy.co.za

We will investigate and either replace the product, issue a refund, or take appropriate action in accordance with our [Returns & Refunds Policy].