📜 Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of this website and the purchase of any products or services from Sun Vault Energy (Pty) Ltd, a registered company in the Republic of South Africa. By accessing our website or making a purchase, you agree to abide by the following Terms in full.

1. 🔍 Definitions

  • “Company”, “we”, “us”, or “our” refers to Sun Vault Energy (Pty) Ltd.
  • “Customer”, “you”, or “your” refers to any individual or business interacting with our website or purchasing from us.
  • “Website” refers to www.sunvaultenergy.co.za and all its associated subdomains.

2. 🌐 Use of Website

By using our website, you agree to:

  • Use the site only for lawful purposes.
  • Not attempt unauthorized access to the website or its systems.
  • Avoid introducing viruses, malware, or harmful code.
  • Refrain from copying or exploiting the website for commercial gain without written consent.

Unauthorised use of this website may result in civil liability or criminal prosecution.

3. 📦 Product Availability & Description

  • All products listed are subject to availability.
  • We strive for accuracy in all product descriptions, specifications, and imagery.
  • We reserve the right to correct errors or update product information at any time without prior notice.

4. 💰 Pricing & Payments

  • All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
  • We reserve the right to change prices without notice.
  • Accepted payment methods:
    • EFT (Electronic Funds Transfer)
    • Direct Bank Deposit
    • Credit/Debit Cards (Visa, MasterCard)

5. 🚚 Shipping & Delivery

  • We offer free nationwide delivery via The Courier Guy.
  • Orders are generally delivered within 3–4 working days after confirmation.
  • For full delivery terms, refer to our Shipping Policy.

6. 🔄 Returns & Refunds

  • Items may be returned within 14 days of delivery if unused and in original condition.
  • Return shipping is at the customer’s expense unless the product is faulty.
  • For detailed instructions, refer to our Return & Refund Policy.

7. ❌ Cancellations

  • Orders may be cancelled within 24 hours provided they haven’t yet been dispatched.
  • If the item has already shipped, you must follow the return process.
  • Refer to our Cancellation Policy for more info.

8. 🛡️ Warranties

  • All products are covered by manufacturer warranties ranging from 1 to 25 years, depending on the product.
  • Warranty claims must comply with terms outlined in our Warranty Policy.

9. ⚠️ Limitation of Liability

We are not liable for:

  • Any loss caused by misuse, incorrect installation, or third-party tampering.
  • Indirect, incidental, or consequential damages.
  • Delays or issues due to events beyond our control (e.g., strikes, natural disasters, customs delays).

10. 🧠 Intellectual Property

All content—including text, graphics, logos, product descriptions, and code—is the exclusive property of Sun Vault Energy or its licensors.

  • Reproduction, copying, or redistribution is prohibited without written consent.

11. 🔐 Privacy & Data Protection

We collect and protect personal data in accordance with the Protection of Personal Information Act, 2013 (POPIA).
For more, please review our Privacy Policy.

12. ⚖️ Governing Law

These Terms are governed by the laws of the Republic of South Africa, including:

  • Consumer Protection Act, 2008 (Act No. 68 of 2008)
  • Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)
  • Protection of Personal Information Act, 2013 (Act No. 4 of 2013)
  • Companies Act, 2008 (Act No. 71 of 2008)

Disputes arising from these Terms will fall under the jurisdiction of South African courts.

13. ✏️ Updates to Terms

We reserve the right to update or amend these Terms at any time.

  • The latest version will always be available on this website.
  • Continued use of our services indicates acceptance of any updates.