🛡️ Warranty Policy
At Sun Vault Energy, we stand firmly behind the quality of every product we supply and install. Our Warranty Policy is designed to give you peace of mind, protecting against manufacturing defects and performance issues under normal use.
📄 Standard Warranty Coverage
All products sold by Sun Vault Energy come with a manufacturer’s warranty, typically ranging from 1 to 25 years, depending on the product type and brand.
Warranty covers:
- ✅ Manufacturing defects
- ✅ Product malfunctions during normal use
- ✅ Performance failure not caused by external factors
📌 Specific warranty documents or datasheets are provided per item or upon request.
🗂️ Product Categories & Typical Warranty Periods
| Product Type | Typical Warranty Coverage |
|---|---|
| 🌞 Solar Panels | 10 – 25 Years (Performance) |
| ⚡ Hybrid Inverters | 5 – 10 Years |
| 🔋 Lithium Batteries | 3 – 10 Years |
| 🔌 Accessories & Cables | 1 Year |
Always refer to the brand-specific user manual or datasheet for exact warranty terms.
⚙️ Warranty Conditions
To be eligible for warranty service:
- ✅ Product must be installed by a certified installer or qualified technician
- ✅ Installation must comply with manufacturer guidelines and South African safety standards
- ✅ Proof of purchase and installation documents must be provided
- ✅ Product’s serial number and warranty seal must remain intact
🚫 Exclusions (What’s Not Covered)
This warranty does not apply to:
- ❌ Damage caused by unauthorised installation or tampering
- ❌ Physical damage from accidents, power surges, or natural disasters
- ❌ Cosmetic damage or standard wear and tear
- ❌ Incorrect use or negligence
- ❌ Consumables (e.g., fuses, connectors)
📝 How to Claim Your Warranty
- Contact Us
📧 Email: info@sunvaultenergy.co.za
📞 Phone: +27 78 287 9250 - Assessment
- Our support team will assist you with troubleshooting
- We may request photos, videos, or installation documents
- Repair / Replacement
- If the issue is covered, we’ll arrange collection, repair, or replacement at no cost to you
⚖️ Legal Compliance
This policy complies with the following South African legislation:
- Consumer Protection Act, 2008 (Act No. 68 of 2008)
Guarantees your right to receive quality goods and fair resolution of defects - Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)
Supports clear warranty terms and transparency in online sales - Companies Act, 2008 (Act No. 71 of 2008)
Ensures corporate accountability in delivering reliable consumer services
🔧 Our Commitment to You
At Sun Vault Energy, we aim to deliver long-term reliability, technical integrity, and trust — even after the sale. We’re here to support you for the life of your solar solution.